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ITIL® v3 (2011) Foundation with Case Study

​The ITIL® Foundation training course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

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Product description

This ITIL Foundation training is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track. Participants will learn the principles and core elements of the service lifecycle approach to IT Service Management according to ITIL. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Our integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance.

What you will learn

  • Comprehend the principles and concepts of IT Service Management as a practice.
  • Comprehend the ITIL Service Lifecycle and its purpose.
  • Be aware of the generic concepts and definitions used in ITIL.
  • Understand the processes and the role within the lifecycle concept.
  • Understand the importance of technology and architecture to IT Service Management.
  • Understand the best practices of implementing ITIL within an organization.
  • Prepared to take the ITIL Foundation Certification exam.

Who should attend?

Those who require a basic understanding of the ITIL framework and who need an understanding of how ITIL can be used to enhance IT service management within an organization.

* Quint is an Accredited Training Organization (ATO) with Peoplecert for this certification.

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