Skip to the main content
Back to cart
Instructor package

ITIL® Intermediate: Release, Control & Validation

This package includes the necessary materials to properly instruct the training course. The included materials can vary between different trainings, but in most circumstances includes: Instructor Book, Course Presentation Slides, Exam Prep, Case Study (if applicable).

Read more
Instructor package

Price

$392,-

Quantity

- 1 +
All materials are individually watermarked. Purchase one for every student.
Clear

Product description

Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Intermediate Release Control and Validation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Our integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Course and Learning Objectives

  • Importance of Service Management as a practice concept and Service Transition principles, purpose and objective
  • Importance of ITIL Release Control and Validation while providing service
  • How all processes in ITIL RCV interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL RCV processes
  • How to use the ITIL RCV processes, activities and functions to achieve operational excellence
  • Change Management as a capability to realize successful service transition
  • Challenges, critical success factors and risks associated with ITIL RCV​

Who is the certification course for?

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Release, Control & Validation cluster of processes and functions.

Prerequisites

An ITIL Foundation certificate and preferably two years of work experience in an IT Service Management environment.

* Quint is an Accredited Training Organization (ATO) with Peoplecert for this certification.

Why buy at Courseware4all

Personalized Courseware

Buy the training courseware with your logo on it!

Always in stock

Order as many books as you want! All our courseware is always in stock.

Special prices

Always at a fair price for our partners and customers.

Loading...