ITIL 4 Foundation is the entry-level course for ITIL certification in IT Service Management (ITSM). The eLearning course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.
What you will learn
This eLearning course prepares you for the exam leading to the ITIL 4 Foundation certificate. At the end of this course, you will have an understanding of the Guiding Principles of ITIL 4, the Service Value Chain, the four dimensions of Service Management and the link between ITIL 4 and other best practices like Lean IT, Agile and DevOps. The ITIL 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Participants receive an ITIL Foundation workbook containing all the presentation materials, course notes, case study and practice exams.
Who is the certification for?
Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.
- Downloadable Additional Reading materials
- Mock exam
- 120 access days to the platform
What are the minimum system requirements to run this e-Learning courses?
Sound card, microphone, and webcam for recording narration and video
Windows 7 or later (32-bit or 64-bit)
Mac OS X 10.6.8 or later
Internet Explorer 11, Microsoft Edge, Safari, Google Chrome, Firefox (all latest version)
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